Delivery & Refunds

Seller and scope

COSMOSCOMMUNITY LIMITED LIABILITY COMPANY presents the Cosmos Shop brand on this website. The process below describes planned digital-item sales through the LLC’s new eBay business account, once available and after the applicable product rights and platform requirements have been established. No publisher authorization is claimed by this plan. This website does not accept orders or payments.

For a purchase already made through the collaborating entrepreneur’s historical cosmos.shop account, contact that seller using the relevant order’s eBay messages. These pages do not replace the terms that applied to that purchase.

Digital delivery

Each listing will specify the game, the item or bundle, the required in-game identifier, availability and expected delivery time. No physical delivery takes place.

Depending on the game and item, delivery is made by an in-game trade or mailbox transfer. Any required availability or delivery appointment is arranged through eBay messages. Never send your game-account password.

Delivery problems and cancellation requests

If delivery is delayed, an item is missing or the wrong item is received, contact the seller through the eBay order and explain the issue. Include the order reference and relevant delivery information.

To request cancellation before delivery, message the seller promptly through eBay. The request will be reviewed against the delivery status and the applicable listing terms.

Refund policy after delivery

Once the correct item has been delivered to the agreed in-game account and matches the listing, the sale is final: we do not offer returns or refunds for a change of mind. Check the game, item, quantity and delivery requirements before ordering.

This restriction is subject to applicable law and eBay rules. For buyers with a statutory withdrawal right, it applies only where the legal conditions for ending that right have been met, including any required prior express consent to early digital delivery, acknowledgement of the loss of that right and confirmation. Delivery alone does not waive a statutory right.

Non-delivery, missing quantities, incorrect items or items that do not match the listing remain reviewable using the order and delivery records. Depending on the issue and applicable rights, the resolution may include delivery, correction, replacement or a refund. Contact us through the eBay order so we can investigate. Nothing in this policy limits mandatory consumer rights or any applicable eBay dispute process.

Contact

Business enquiries: cosmoscommunit44@gmail.com. For order-specific support, use the relevant seller’s eBay messages so the request remains connected to the order.